Helpline Advisors

Our expert CARI Helpline advisors led by the Helpline Team leader are available from Monday – Friday, 9.30am – 5.30pm.

We give support, advice and most importantly, a listening service to all callers.  All our Helpline advisors have different qualifications and are professionally trained to deal with the silence and intense trauma that is often evident on calls.

The CARI Helpline advisors will, where necessary, organise face to face appointments for parents, carers and professionals who are seeking Advice and support.

Helpline Advisor Training

The CARI Helpline Advisors undergo training in the following key areas;

Listening Skills

  • Keys to Good Listening: Clarifying, acceptance and paraphrasing
  • Stages of call: Introduction, gathering information and bringing closure
  • Helping parents respond: Responding to signs and symptoms and responding to disclosure
  • Sexualised Behaviour: Normal V cause for concern
  • Challenging Calls: On-going callers, alarming calls, abusive calls and silent calls.
  • The dynamics of Sexual Abuse
  • Working with Adolescents on the Helpline
  • Supporting colleagues/self-care: In session, end of session, spill over in personal time, beginning of day/week, balance in own life, supervision, health and personal issues.

Child Protection Issues

  • CARI’s own policy
  • Role of the HSE and HSE Social Workers

Child Sexual Abuse Assessment

  • The role of the Child Sexual Assessment Teams

Domestic Violence and Sexual Assault Investigation Unit (DVSAIU), Harcourt Square, Dublin 2

  • Garda investigation of sexual crimes
  • Criminal law affecting child sexual abuse cases
  • Role of Gardai in child protection issues
  • Sexual Assault Treatment Unit (S.A.T.U.) Rotunda Hospital, Dublin 1
  • Examination and care following sexual assault

Women’s Aid

  • Affects and dynamics of violence on adults and children

Rape Crisis Centre

  • Counselling adults survivors of sexual assault or childhood sexual abuse

Northside Interagency Project (NIAP) & Southside Interagency Treatment Team (SIATT)

  • Adolescent offenders treatment programme


  • Childcare legislation
  • Workings of the court
  • Family law proceedings

Separation and Loss